OTA Commission Audit Playbook: How to Reconcile Expedia & Booking.com Statements

Online Travel Agencies are vital distribution channels, but their monthly commission invoices must be rigorously audited against actual guest stays to prevent paying commissions on cancelled or disputed reservations.

The Step-by-Step Audit Playbook

1. Extract Monthly OTA Statements: Download line-item reservation reports from Expedia Partner Central and Booking.com Extranet.
2. Cross-Reference with PMS Departure Records: Verify that each reservation actually checked in, stayed the full duration, and paid the recorded room rate.
3. Identify Variance Exceptions: Flag cancellations within policy, no-shows, shortened stays, and room rate adjustments.
4. Submit Dispute Claims within 30 Days: File standardized variance reports with OTA partner portals before dispute windows close.

Innrly automates this entire audit cycle, saving dozens of hours each month and directly protecting hotel operating margins.