Illustrative scenario. The figures below are directional ranges composited from typical Innrly engagements with multi-property operators — they are not audited results from a single named customer and are intended to show the shape of impact, not a guarantee. Actual outcomes vary by portfolio size, brand mix, PMS / accounting stack, AP volume, and the operator's starting baseline. Reach out for a walkthrough using a sample of your actual data — we'll size the opportunity for your portfolio before you commit to anything.
Recover OTA commission every quarter — and close in days, not weeks.
A four-property urban full-service operator (Marriott and independent flags, full F&B and banquet operations) uses Innrly to reconcile OTA commissions nightly, code F&B revenue from POS, and deliver USALI owner packages within the first week of every month.
OTA commissions recovered per quarter
Month-end close (was 12)
F&B variance closed via POS-to-PMS reconciliation
Time to live across the portfolio
The problem
Four urban hotels with full F&B operations and active banquet calendars. OTA commission statements arrived monthly, were spot-checked rather than line-matched, and discrepancies typically went unrecovered. F&B revenue was reconciled to POS only at month-end, and outlet-level variance often appeared too late to act on.
- · Booking.com, Expedia, and Hotels.com statements reconciled by sampling, not line-by-line.
- · POS-to-PMS F&B variance discovered at month-end, rarely traced.
- · Banquet event orders matched to revenue manually by the controller.
- · USALI owner packages took 12 days; ownership wanted them inside a week.
The rollout
Innrly connected to OPERA, Micros Simphony POS, and the banquet system in the first two weeks. OTA channel reconciliation ran in parallel with manual review for one month so the controller could trust the matches. Full cutover at week eight.
The results, 6 months in
OTA commission discrepancies surface nightly with a recommended dispute. Recovered commission across the four properties typically lands in the $7K–15K range per quarter depending on channel mix and dispute success rate. F&B variance tightened to roughly 1% and lives in a daily dashboard. Month-end close moved from 12 days to about 6.
By the numbers
$7K–15K OTA commissions recovered per quarter
12 → 6 days month-end close
~1% F&B variance, monitored daily
USALI 11 owner packages auto-generated
Run the same playbook on your full-service portfolio
20-minute walkthrough using a sample of your actual OTA, PMS, and POS data.